Keeping Your Information Protected
When communicating by email, it is important that it is done in a secure way. When you send electronic messages to us, through NetBranch, or on our Contact Us page, we receive that message within a secure portal. However, there are instances where we may communicate with you by email, as working by email may be the most convenient method to you. To do so in a secure manner, we have implemented a Secure Email Encryption service, from ZixCorp™.
Receiving Secure Email
To meet improved industry best-practice standards, all confidential email communication you receive from us takes advantage of ZixCorp's encryption services. ZixCorp's easy-to-use e-messaging protection makes it easy for you to both receive and read any encrypted communications - whether you are a ZixCorp user or not. The privacy of business communication is important to us and we want to ensure your information stays private.
When you receive a secure email from Carolinas Telco FCU, it resides on our Secure Email system. You will receive an email notification with instructions on how to retrieve your Secure Email, by clicking on the [Open Message] link in the email. On the Registration page, your Email Address will be filled in. Then, enter a Password that complies with the Password Rules shown, re-enter it, then enter a Password Reminder Phrase. Finally, click [Submit Password] and the SecureMessage Center opens and will display your email message.
If you are already a user of Zix Email Encryption, and listed as part of the ZixDirectory, you will automatically receive secure emails in your inbox and be able to send secure emails transparently as linking to the secure portal occurs effortlessly.
if you need additional assistance, feel free to contact our Member Service Hotline at 1-800-622-5305, and we'll be happy to help. The privacy of business communication is important to Carolinas Telco ... and we want to ensure your information stays private. Visit our Security Center to learn more about how we protect you and your accounts.
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By accessing this link, you will be leaving the Credit Union’s website and entering an email site hosted by another party.
Although the Credit Union has approved this as a reliable email address, please be advised that you will no longer be subject to, or under the protection of the privacy and security policies of the Credit Union’s website. The other party is solely responsible for the security of its email service. As such the security of any sensitive information transmitted is not guaranteed. We do not recommend sending any sensitive information through this channel.
Please visit our “contact us” webpage for more information on secure methods available for contacting the Credit Union.